Upgrades 

Upgrade Policy

Orders can be upgraded up to 90 days from the date of either the initial purchase or the purchase of the last renewal. When you upgrade the maintenance expiry of your subscription resets so it will be active for another full year.

For example,

  • If you are upgrading a renewal order, within the 90 day period, then only the cost of the renewal is deducted from the cost of the upgrade.
  • If you buy a Developer Small Business license and later need to upgrade to a Developer OEM license, then you only pay the difference between the two.
  • After the 90 day period, you will not be able to upgrade your order.
What is an upgrade?

The following situations are upgrades.

  1. Upgrading from a lower pricing plan of a product to a more expensive plan of the same product. For example, one can upgrade from csPorter for C++ Developer Small Business license to csPorter for C++ Developer OEM license. Note that you cannot upgrade from a lower pricing plan of one product to a higher plan of a different product. 
  2. Upgrading from individual products to csPorter Product Family. If you have bought a license for any product then you can upgrade to csPorter Product Family of the same or a larger license type.
  3. Upgrading from a renewed order. It is possible to upgrade from a renewal as long as the renewal order was purchased within the last 90 days. Only the price paid for the renewal order will be deducted from the cost of the upgrade.

To upgrade an existing order

  1. Make sure you are signed into the account that the original order was purchased under otherwise it won't show up in your past orders list.
  2. Navigate to Upgrade an Order and select the order to upgrade then follow the steps from there

Upgrade cases can be complicated. If your order is missing from the list or if you cannot upgrade your existing order using the purchase system, then please visit with our friendly sales staff and we will try to sort it out manually.

 
Questions?

If you have any questions or problems, please feel free to contact our sales support who will be glad to assist.